FAQ

What is CUSTOMATIONS?

CUSTOMATIONS is a personalized customization service specializing in engraving, T-shirt design, and various bespoke creations. We transform ordinary items into unique, personalized masterpieces tailored to individual preferences.
How long has CUSTOMATIONS been in business?

We have been crafting personalized experiences since 2013, accumulating over a decade of expertise in the art of customization.
What types of products can be customized?

CUSTOMATIONS offers customization services for a wide range of products, including but not limited to jewelry, gifts, accessories, and apparel. Whether it's engraving a special message or designing a unique T-shirt, we bring creativity to every project.
How does the customization process work?

Our process is simple and user-friendly. Choose your product, select customization options, provide specific details or upload designs, and leave the rest to us. Our skilled artisans will bring your vision to life with precision and care.
Can I request a custom design or engraving?

Absolutely! CUSTOMATIONS thrives on bringing your unique ideas to life. If you have a specific design or engraving request, contact our team, and we'll work with you to create a custom piece that suits your preferences.
What materials are suitable for engraving?

We specialize in engraving various materials, including metal, wood, glass, and more. Each material has unique characteristics, and our artisans are adept at choosing the appropriate techniques to achieve the best results.
Is there a minimum order quantity for customization?

No, there is no minimum order quantity. Whether you need a single personalized item or a bulk order for an event or special occasion, CUSTOMATIONS can accommodate your needs.
What is the typical turnaround time for customized orders?

Turnaround times vary depending on the complexity of the customization and the type of product. However, we strive to provide a clear timeline for each order during the customization process.
Can I return or exchange a customized item?

Due to the personalized nature of our products, we generally do not accept returns or exchanges unless there is a defect or error on our part. We recommend reviewing the details of your order carefully before confirming.
How can I contact CUSTOMATIONS for additional questions or assistance?

For any inquiries or assistance, please reach out to our customer support team at admin@customations.shop or call 1-833-661-4500. We're here to help and ensure your CUSTOMATIONS experience is exceptional.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.