CUSTOMATIONS Policy
Customer Care
For inquiries, assistance, or to report any issues, our Customer Care team is available via email at admin@customations.shop or by 1-833-661-4500 during our business hours Monday- Friday from 9:00 am - 5:00 pm CST. We aim to respond to emails within 24 hours.
Customization Accuracy:
We strive for accuracy in customization. If there are any discrepancies with your order, please notify us immediately. We may request additional information or images to assess and rectify the issue.
Shipping Information:
Please refer to our Shipping Policy for details on shipping rates, delivery times, and tracking information.
Feedback and Suggestions:
We appreciate your feedback and suggestions. Let us know how we can enhance your CUSTOMATIONS experience by emailing admin@customations.shop.
Thank you for choosing CUSTOMATIONS. We appreciate the opportunity to serve you with our personalized and creative solutions.
Privacy and Security:
Overview:
CUSTOMATIONS is committed to protecting the privacy and security of your personal information. This Privacy and Security Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.
Information We Collect:
Personal Information - When you place an order or create an account, we may collect your name, contact details, and billing information.
Customization Details - Information provided for customization, such as engraving content or design preferences.
Usage Information - We collect data on how you interact with our websites for analytical purposes.
How We Use Your Information:
Order Processing - Personal information is used to process and fulfill your orders.
Customization - Details provided for customization are utilized solely for creating personalized products.
Communication - We may use your contact information to update you on order status or promotions, with the option to opt-out.
Information Security:
Secure Transactions - We use industry-standard encryption to protect the transmission of sensitive information during online transactions.
Data Access - Access to personal information is restricted to authorized personnel only.
Secure Servers - Our servers are maintained in a secure environment with regular security audits.
Cookies and Tracking:
Cookies - We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
Third-Party Partners:
Service Providers - We may share necessary information with trusted third-party service providers for order fulfillment and analytics.
Legal Compliance - We may disclose information as required by law or to protect our rights.
Your Choice:
Opt-Out - You can opt-out of promotional communications.
Account Deactivation - You can deactivate your account by contacting Customer Care.
Children's Privacy:
Our products and services are not directed at individuals under 13. We do not knowingly collect information from children.
Policy Changes:
We reserve the right to update this policy. Check for changes periodically.
Contact Us:
For questions or concerns regarding your privacy and security, contact our Privacy Team at admin@customations.shop.